FAQs

No — it’s your legal right to choose your own repairer. Your claim, premium and excess are unaffected. Call us first and we’ll handle the claim for you.

Yes — from reporting and engineer inspections to final invoicing. You make one call; we do the rest.

Yes — free courtesy cars are available for the duration of insurance repairs, subject to availability. Reserve one when you book.

Normally just your policy excess, collected when you pick up your car. We invoice your insurer directly for the repair.

Send photos through the estimate form or WhatsApp and you’ll usually have a price the same working day. Drop-ins are welcome Mon–Sat, 8am–6pm.

SMART repairs: often same day. Scuffs and single panels: 1–2 days. Multi-panel or accident repairs: typically 3 days to 2 weeks depending on parts. Every estimate includes a timescale.

Yes — all makes and models, including light commercial vehicles.

Yes — every repair leaves with a written guarantee covering workmanship and refinishing.

Yes — collection and delivery are available across East London, and essential for undriveable vehicles. Mention it when you get your estimate.

Card, bank transfer or cash on collection. Insurance work is invoiced to your insurer, minus your excess.